FAQ

FAQ'S

HOW CAN I PAY?

WE GLADLY ACCEPT CREDIT CARD AND PAYPAL.

 

HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?

WE MAKE MOST OF OUR ITEMS TO ORDER AND BEGIN PRODUCTION ONCE YOUR ORDER HAS BEEN CONFIRMED.

SOME ITEMS THAT ARE MORE READILY IN STOCK SHIP WITHIN 2-5 BUSINESS DAYS. OTHER ITEMS MAY TAKE UP TO 2 WEEKS TO SHIP. YOU CAN EXPECT YOUR ORDER WITHIN 2-30 BUSINESS DAYS. 

 

WHERE DO YOU SHIP FROM?

ALL ITEMS SHIP OUT OF OUR STUDIO IN BROOKLYN, NEW YORK

 

WILL I BE TAXED?

WE ARE REQUIRED TO CHARGE SALES TAX TO RESIDENTS LIVING IN NEW YORK (8.875%).

FOR INTERNATIONAL ORDERS, A CUSTOMS DUTY MAY BE INCURRED (THE AMOUNT OF WHICH IS DETERMINED BY YOUR COUNTRY OF RESIDENCE).

WHATEVER 21 IS NOT RESPONSIBLE FOR THIS DUTY.

   

 

HOW DO I TRACK MY PACKAGE ONLINE? 

UPON SHIPMENT, YOU WILL RECEIVE A CONFIRMATION E-MAIL WITH YOUR TRACKING NUMBER. 

FOR DOMESTIC AND INTERNATIONAL ORDERS, YOU CAN TRACK YOUR PACKAGE AT USPS.COM. 

 

SERVICE DELAYS 

WHATEVER 21 IS NOT RESPONSIBLE FOR UNEXPECTED SHIPPING DELAYS CAUSED BY CIRCUMSTANCES SUCH AS WEATHER OR NATIONAL HOLIDAYS. SIMILARLY, WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY THE COURIER ITSELF, SUCH AS CLEARANCE DELAYS. IN CASES LIKE THESE, PLEASE DIRECTLY CONTACT YOUR COURIER WITH ANY INQUIRIES ABOUT YOUR PACKAGE: USPS.COM

 *PLEASE NOTE: WHATEVER 21 IS NOT RESPONSIBLE FOR PAYMENT OF ANY CUSTOMS, TAXES, OR TARIFFS IMPOSED BY YOUR COUNTRY OF RESIDENCE.

 

 

FAILED DELIVERIES & RETURNED PACKAGES

IN THE CASE THAT USPS IS UNABLE TO DELIVER A PACKAGE DUE TO AN INCORRECT ADDRESS ENTERED BY THE CUSTOMER, THE CUSTOMER’S REFUSAL TO PAY DUTIES, MULTIPLE FAILED ATTEMPTS TO REACH THE CUSTOMER AT POINT OF DELIVERY, OR OTHERWISE, WHATEVER 21 IS NOT RESPONSIBLE FOR PAYMENT OF RETURN SHIPPING COSTS LEVIED BY THE COURIER. SIMILARLY, WHATEVER 21 IS NOT RESPONSIBLE FOR THE PAYMENT OF RE-SHIPPING MERCHANDISE TO THE CUSTOMER. IN CASES SUCH AS THESE, THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS ASSOCIATED WITH RETURNED PACKAGES DUE TO FAILED DELIVERY. 

SO PLEASE REMEMBER TO TRACK AND ADDRESS YOUR ORDERS CORRECTLY.

 

ALL SALES FINAL

BECAUSE OUR ITEMS ARE MADE TO ORDER WE CAN NOT ACCEPT RETURNS EXCEPT FOR IN THE CASE OF A DEFECT ITEM. DEFECT ITEMS CAN BE EXCHANGED FOR SAME ITEMS ONLY WITHIN 14 DAYS OF RECEIPT OF PACKAGE. PLEASE DECIDE CAREFULLY BEFORE ORDERING! 

 

YOU ARE RESPONSIBLE FOR RETURN SHIPPING AND WE RECOMMEND PURCHASING DELIVERY CONFIRMATION OR TRACKING.